ABBY HOMES – PRIVACY POLICY

Last Updated: 01/05/2026

1. Introduction

Abby Homes respects your privacy and is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable laws.

This Privacy Policy explains how we collect, use, store, and share your personal information when you use our services, contact us, visit our website, apply for a tenancy, rent a property, instruct us as a landlord, or otherwise interact with us.

2. Who We Are

Abby Homes Group Limited  T/A Abby Homes
3 Pepper Street
Canary Wharf
London E14 9RB

Email: info@abbyhomes.co.uk

Website: www.abbyhomes.co.uk

We act as a property agency providing lettings, management, sales, tenant referencing, property marketing, compliance and related property services.

3. The Personal Data We Collect

We may collect and process the following categories of personal data:

  • Full name
  • Address history
  • Date of birth
  • Contact details
  • Employment and income information
  • Bank details
  • Identification documents
  • Right to Rent documentation
  • Credit and affordability information
  • Tenancy history
  • Guarantor information
  • CCTV images where applicable
  • Communications and correspondence
  • Maintenance and repair records

4. Sources of Personal Data

We may collect personal data from:

  • You directly
  • Employers and referees
  • Landlords and agents
  • Credit reference agencies
  • Public records
  • Government authorities
  • Third-party referencing providers
  • Contractors and maintenance providers
  • Property portals and advertising platforms

5. Credit Reference and Affordability Checks

To help us assess applications, prevent fraud, and meet our legal and regulatory obligations, we may obtain information about you from credit reference agencies (CRAs).

We obtain this information via Creditsafe, which uses its data partner TransUnion to supply consumer credit and identity data.

  • Creditsafe Business Solutions Limited is authorised and regulated by the Financial Conduct Authority
    FCA Firm Reference Number: 742313
  • TransUnion International UK Limited is authorised and regulated by the Financial Conduct Authority
    FCA Firm Reference Number: 805757

The information we receive may include data relating to your identity, credit commitments, payment history, and public record information. This data is used solely for legitimate business purposes, including creditworthiness assessment, identity verification, and fraud prevention, in accordance with applicable data protection laws.

Further information about how Creditsafe and TransUnion process your personal data can be found at:

Creditsafe Transparency Notice:
https://www.creditsafe.com/gb/en/legal/transparency-notice.html

TransUnion CRAIN:
https://www.transunion.co.uk/legal/privacy-centre/pc-credit-reference

TransUnion Bureau Privacy Notice:
https://www.transunion.co.uk/legal/privacy-centre/pc-bureau

6. Legal Basis for Processing

We process personal data under the following lawful bases:

  • Performance of a contract
  • Legal obligation
  • Legitimate interests
  • Consent where required

Our legitimate interests include fraud prevention, tenancy management, property management, compliance monitoring, rent recovery, system security, and business operations.

7. How We Use Personal Data

We use personal data for purposes including:

  • Tenant referencing and affordability assessments
  • Property management
  • Rent collection and arrears management
  • Landlord and tenant communications
  • Maintenance coordination
  • Legal and regulatory compliance
  • Right to Rent checks
  • Anti-money laundering checks
  • Fraud prevention
  • Marketing where permitted

8. Sharing Your Information

We may share your information with:

  • Landlords
  • Contractors
  • Referencing providers
  • Credit reference agencies
  • Deposit protection providers
  • Legal advisers
  • Local authorities
  • Utility providers
  • Regulators and law enforcement agencies

9. International Data Transfers

We may transfer personal data outside the UK or EEA where necessary. Where this occurs, appropriate safeguards will be implemented including approved contractual clauses or transfers to countries recognised as having adequate protection standards.

10. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, regulatory, and dispute resolution requirements.

11. Automated Decision Making

We may use automated systems and tools to support certain business processes, such as risk assessment, fraud prevention, affordability checks, identity verification, or record management.

These tools may analyse personal data using predefined criteria or rules to generate indicators, scores, or recommendations. However, we do not make decisions that have a legal or similarly significant effect on individuals based solely on automated processing. Any such decisions are subject to meaningful human review.

12. Your Rights

You may have rights including:

  • Access to your data
  • Rectification
  • Erasure
  • Restriction of processing
  • Objection
  • Data portability
  • Withdrawal of consent

13. Contact Us

If you have questions regarding this Privacy Policy or your personal data, please contact:

info@abbyhomes.co.uk

mo@abbyhomes.co.uk

You also have the right to complain to the Information Commissioner’s Office (ICO).

14. Transparency Commitment

We are committed to being transparent about how we collect, use, and protect personal data.

This Privacy Policy is written in clear and accessible language to help individuals understand how their information is used and what rights they have.

15. Cookies

Like many other web sites, we use “cookie” technology. Please click here to view our Cookies Policy